Disputes Resolution policy
Customer/Client to raise concerns via e-mail to firstname.lastname@example.org
The complaint is then forwarded to the Group7 management team for review and responds to within 5 working days with the proposal of resolution.
If customer/client accepts the resolution, it is fine and we proceed with it. If not, it will be sent to higher management and a formal written acknowledgement will be sent to customer/client within 2 working days advising that an official meeting will take place to discuss the best possible resolution.
After both the parties have agreed to the resolution, a formal written response will be provided to the client within next 5 business days.